Our Services

1 (Technical Assistance) Hardware Support: Troubleshooting and fixing issues with desktops, laptops, servers, printers, and other peripherals.

Software Support: Installation, configuration, and troubleshooting of operating systems, office applications, development tools, and other software programs.

Network Support: Assistance with network connectivity issues, setting up and maintaining routers, switches, firewalls, and Wi-Fi networks.

2 (User Account Management) Password Resets: Helping users reset forgotten or expired passwords.

Account Unlocks: Unlocking user accounts that have been locked due to incorrect login attempts.

Access Requests: Granting and revoking access to various systems and applications as per company policy.

3 (Incident Management) Remote Desktop Assistance: Providing support through remote desktop tools to diagnose and resolve issues without needing to be physically present.

Virtual Meetings: Setting up and supporting virtual meeting tools such as Zoom, Microsoft Teams, and Webex.

4 (Remote Support) Issue Tracking: Logging and tracking issues through our ticketing system to ensure timely resolution.

Priority Support: Escalating critical issues to ensure they are resolved as quickly as possible.

Status Updates: Keeping users informed about the status of their support requests.